FAQ

1.What defines "waterproof" in a tent and what does the "mm" rating mean?

For an Tentock tent, waterproof means that all external fabric has been coated with our exceptional polyurethane coatings and the seams are watertight out of the bag. "mm" refers to millimeters and is paired with a number to represent a standardized measurement of how waterproof a coating is. For instance, a 1500mm coating will withstand a 1500mm (5') column of water for more than one minute before a single drop might appear through the fabric. That's strong enough to prevent rain from leaking into a tent in a hurricane-force storm.

2.Is it necessary for me to register an account in order to buy an item?

Yes and this is made with your own convenience in mind. By creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself:

- keeping track of your order's delivery status
- changing or canceling the order
- using your previous purchase history to become eligible for a Loyal Customer's discount

3.What do the letters D and T after the fabrics mean?

"D" stands for Denier. It's a numbering system for fibers, filaments and yarns, in which the lower numbers are lighter/finer and the higher numbers heavier/coarser. "T" stands for Thread Count – specifically the number of warp and fill threads in a square inch. The lower numbers represent a loosely woven fabric and the higher number a tightly woven fabric. These two numbers together help indicate the strength and feel of a piece of fabric.

4.What's the best way to clean my tent?

Cleaning your tent is not necessary unless it has an offensive odor or becomes heavily soiled. If heavily soiled, the pressure from a regular garden hose will remove most loose dirt. For more severe cleaning, set up your tent and hand wash it with warm water, a sponge and mild, non-detergent soap. Do not use dishwashing liquid, detergent, bleach, pre-soaking solutions, or spot removers. Rinse well. Dry your tent by pitching it or line-drying it. Never dry clean, machine- wash or machine-dry your tent. Any of these methods can remove all the waterproof coatings from the tent.

5.How do I prevent mildew?

One of the easiest ways to damage your tent is by not drying it as quickly as possible after it gets wet. Storing a wet tent for as little as 24 hours in warm weather is likely to start the process of mildew formation. Mildew can permanently damage the waterproof coatings by causing them to separate from the fabric, but mild to severe staining is more common. Mildew stains are permanent. They cannot be removed without potential harm to the fabric coatings and are not covered by warranty. Even when your tent appears to be dry after use, it is always best to assure it is completely dry before storing. Hang it outside or pile it loosely in your house for a few days, turning it inside and out to assure it has dried everywhere. Never machine dry your tent as the heat can melt the fabric.

6.What happens if one of my poles breaks?